Why An Onboarding Process Is Imporatant
Why An Onboarding Process Is Imporatant
Why An Onboarding Process Is Imporatant
1. TIME IS VALUABLE
DECIDE BEFORE TIME EXACTLY WHAT YOU NEED TO ASK YOUR CLIENTS FOR, WHICH ASSETS YOU NEED TO GET FROM THEM, AND WHAT QUESTIONS TO ASK TO GET IN THEIR HEADS AND BE ABLE TO SUCCESSFULLY MANAGE THEIR SOCIAL MEDIA PRESENCE.
2. ESTABLISH CONVERSATIONAL TONE AND TOPICAL GUIDELINES
THE INFORMATION YOU/GATHER HERE WILL GUIDE EVERYTHING FROM THE CUSTOMER JOURNEY TO THE BUSINESS'S CUSTOMER-FACING INTERACTIONS ONLINE.
3. COLLECT BRAND INFO AND ASSETS
COLLECTING BRAND INFO AND ASSETS IS THE FIRST STAGE OF INFORMATION SHARING. THE DETAILS ARE STRAIGHTFORWARD AND EASY FOR YOUR CLIENTS TO COMPLETE.
4. REQUEST, GRANT, AND CONFIRM ACCESS TO SOCIAL MEDIA ACCOUNTS
SECURITY IS KEY. YOU'LL WANT A SECURE WAY TO MANAGE AND STORE THIS INFORMATION. ADHERE TO BEST PRACTICES WHEN IT COMES TO ACCOUNT ACCESS.
